Introduction
This article describes why you might be asked for a one-time passcode when accessing documents or email within Microsoft 365.
Explanation
The content is labeled “High Risk” or “Moderate Risk” with a sensitivity label. This extra security step is required with these labels.
Related Sensitivity Label Articles
- What are Sensitivity Labels?
- Why can't I Share my File with a Sensitivity Label on it?
- How do I Set or Change a Sensitivity Label?
- Why did a Sensitivity Label Automatically get Applied to My File?
- Why Can't I Forward an Email?
- Why do I Receive an Error about not having Sufficient Permissions when Trying to Open an Email?
- Why can't I add Recipients or click Reply or Reply All on an Email?
- Why am I Required to use a One-time Passcode when Accessing a Document or Email?
- What does the Message, "This message is confidential for the use of the addressee only" mean?
- Why can't my Power Automate Flow Write to a File?
- Why can't I access my sensitive file in offline mode (no network connectivity)?
- External User Access in Microsoft Teams or SharePoint
- Why did my email get a sensitivity label applied when it doesn't have sensitive content?
- Why can't I apply the PII, FERPA, or EPHI Sensitivity Label?
- Why did I receive the error, "We were not able to find the Information Rights Management template.."