Introduction
With the university’s return to Qualtrics, there are changes and updates to how incidents are handled
Instructions
ServiceNow Incident Management
For questions that are not answered within the FAQ, create/submit an incident on ServiceNow
The Assignment Group is set to Survey Tools - This group group involves project members who can provide specialized answers and is intended for 4Help agents to use only when the FAQs do not provide a sufficient answer.
The Configuration Item should be based on the nature of the question and chosen from one of the following:
- Survey
- Qualtrics
- QuestionPro
Additional Support
Project Website: https://it.vt.edu/projects/university-survey-tool.html
FAQ - https://www.sandbox.cms.vt.edu/university-survey-tool.html
User Support Resources - https://www.sandbox.cms.vt.edu/university-survey-tool/support.html
Tool Comparision - https://www.sandbox.cms.vt.edu/university-survey-tool/survey-tool-comparison.html