Welcomes You Back to Campus!

For questions or technical issues, please submit a self-service request at 4Help.vt.edu or call 4Help at 540-231-4357.

Agents are available 24/7 to assist you.

Tips for an easy return to campus this fall:

Resetting or Changing VT Username (PID) Passphrase

Resetting or Changing VT Hokies ID (PID@vt.edu) Passphrase

• Hokies ID is used to sign in to Office, Outlook, Exchange Mail
• PID is used to sign in to Canvas, onecampus.vt.edu, HokieSpa, and most VT-related sites
• When resetting the PID passphrase users can choose to unify PID and Hokies passphrases

Account Recovery in the event user forgot password:

• Go to onecampus.vt.edu
• Search/Select Manage Accounts
• Select Recovery Options

Connecting to the Internet:

Wireless:

Join the “eduroam” wireless network with your VT username (PID@vt.edu) and your network password. Your network password consists of 16 characters and three dashes: (UYWO-IOON-DICL-QWAZ). Enter the entire passphrase, including dashes but careful to avoid a blank space at the end.

Wired (ethernet):

Each residence hall room has one active 1 Gigabit per second (Gbps) wired network portal.

Residents may purchase an Ethernet switch to provide more wired network connections.

Finding your Network Password:

• Go to onecampus.vt.edu
• Search/Select Manage Accounts
• Under Network Access click Network Password to view your network password and/or generate a new one.

Two-Factor Authentication:

4Help recommends enrolling at least two(2) two-factor authentication devices with Duo Mobile in case your primary device fails. If all of your devices are temporarily lost, broken, fail, or is left at home, call 4Help at 540-231-4357 for assistance. If you do not have a smart device to enroll, consider purchasing a security token from Software Distribution or Hokie Centric.

It is recommended for all students to print off bypass codes just in case they are needed.

One-time use passcodes can be printed at any time for access to your account. 

Print One-Time Use Passcodes:

• Go to onecampus.vt.edu
• Search/Select Manage Accounts
• Under 2-Factor Account click Print Passcodes
• Click Generate to print backup codes. 

How to Access VT Email - Introduction to Exchange, How to set up and connect using browser or desktop application

Software for Students

Microsoft Office: Once you’ve accepted your license agreement, follow these instructions for installation:

• Go to https://network.software.vt.edu
• Sign in with VT Username and passphrase
• Click Microsoft Office Software
• Click on Installation Instructions and follow the provided instructions
• Alternatively, users can sign in to my.office365.vt.edu with VT Hokies ID and passphrase and click Install Apps at the top right

Additional Software: 

• Major-specific software will be billed the same as tuition and can be signed for beginning the week of move-in.
• For additional information on any software needs please visit Software Service Center 

Google Service Changes at Virginia Tech

Restricted Applications - TikTok, WeChat, others 

Learn more about Phishing and How to Avoid It