IT Experience and Engagement offers training sessions throughout the year for ServiceNow orientation. These sessions provide hands-on educational opportunities to learn how to navigate through the latest version of ServiceNow as well as provide in-depth training on how to use Incident Management and how to run reports in ServiceNow. These sessions will be advantageous to those currently using ServiceNow, desiring an introduction to ServiceNow, or just wanting to learn more about ServiceNow.
Check this knowledge article, the #itannouncements Slack channel, Techsupport Google Group, and email for updates about educational opportunities throughout the year.
Registration is limited to Virginia Tech affiliates. You must use your VT username and password to register.
| ServiceNow 101 | Tuesday, April 2, 2024 | 10:00 a.m. - 11:30 a.m. |
| ServiceNow 102 | Thursday, April 4, 2024 | 10:00 a.m. - 11:30 a.m. |
| Working with Request Items and Catalog Tasks | Tuesday, April 9, 2024 | 10:00 a.m. - 11:30 a.m. |
| ServiceNow Reporting Basics | Thursday, April 11, 2024 | 10:00 a.m. - 11:30 a.m. |
| ServiceNow Visual Task Boards | Tuesday, April 16, 2024 | 10:00 a.m. - 11:30 a.m. |
| Knowledge Base Articles and Terminology of Request Item Development | Wednesday, April 17, 2024 | 10:00 a.m. - 11:30 a.m. |
| ServiceNow Practice Lab | Thursday, April 18, 2024 | 10:00 a.m. - 11:30 a.m. |
Continue reading for details of each session.
Here we will share the details for the workshops that we offer at different times during the year. Refer to the Registration Information to determine which workshops are currently being offered.
The ServiceNow 101 training workshop will provide an opportunity for partners new to ServiceNow to have firsthand experience with the ServiceNow platform and for partners who have been using ServiceNow that would benefit from a review.
Provide an introduction to ServiceNow and offer hands on opportunities to navigate and use the ServiceNow Platform.
Upon completion of this workshop, you will be able to:
The ServiceNow 102 training workshop will provide an opportunity for partners that have been using ServiceNow to learn more about Incident Management.
Provide an introduction to ServiceNow and offer hands on opportunities to navigate and use the ServiceNow Platform.
Upon completion of this workshop, you will be able to:
The Working with Request Items and Catalog Tasks training workshop will provide an opportunity for partners that have been using the IT Service Catalog to make their IT Service offering available.
Provide an opportunity to learn more about Service Catalog Request Items and Catalog Tasks.
Upon completion of this workshop, you will be able to:
ServiceNow Reporting Basics training workshop provides an opportunity for ServiceNow users to learn how to run a report and use the reporting function to get a better insight about their business operation and/or make data-driven decisions.
Upon completion of this workshop, you will be able to:
The ServiceNow Visual Task Boards training workshop provides an opportunity for ServiceNow users to learn how they can use Visual Task Boards for keeping track of their work tasks and projects.
Upon completion of this workshop, you will be able to:
Embark on a dual-learning journey with our workshop, which is divided into two enriching sections. The initial segment delves into the art of crafting impactful knowledge articles in ServiceNow. Uncover the significance of utilizing knowledge articles and master the secrets to effective documentation. In the second section, familiarize yourself with fundamental terminology essential for collaborating with our request item development team.
The ServiceNow Lab provides additional practice time during which you may work on activities you were unable to complete, ask questions, or get one-on-one help from the workshop instructors.
For online training and access to previous videos of the workshops, please join our online ServiceNow Training course.
If you require training for yourself or your department before our next workshops, please submit a request for training by using the Service Catalog item ServiceNow: Become a Partner, Consultation, and Training. Select ServiceNow Training for the first question, "Topic of consultation."