Introduction

This article describes what you can do if you receive a notification that your account is locked after attempting to change your Hokies ID password.

Instructions

1. Close all desktop email clients.
2. Turn off all mobile devices.
3. Wait five minutes.
4. Turn on only one mobile device to use as your second factor authentication.
5. If that mobile device prompts for any passwords, click "Cancel" or "Ignore" until you complete this process.
6. On your computer, reset your Hokies password by following the instructions at Change or Reset Hokies Password via Account Manager from the beginning.

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