What Are the Frequently Asked Questions (FAQs) About Unified Communications?

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Virginia Tech enables the university community to access new and emerging communications technologies. The system is referred to as Unified Communications (UC).

The Unified Communications system provides a foundation for the integration of real-time communications services like telephony, instant messaging, chat and desktop video conferencing with other non-real-time communications services such as email, voicemail and fax.

To order this service visit the Network Infrastructure & Services page

For instructions and information on deskphones, softphones, headsets, and more, browse the Unified Communications @ VT Web site.

For any other support questions, contact 4Help by clicking Get Help on the 4Help portal.

Frequently Asked Questions

How Do I Set Up Voicemail?

Follow the instructions on the Setting Up Voicemail for the First Time page.

How Can I Get Voicemail Notifications by Email or Text Message?

See the Voicemail Notifications as a Service page.

How Do I Set or Change an Extended Absence Greeting / Away Message?

See the Setting an Extended Absence Greeting section on the Voicemail Greetings page.

How Do I Install or Connect a Headset to a Deskphone?

Follow the instructions at the Headset Setup page.

For information about Mobility, including extend call and EC500, visit the Unified Communications Mobility page. 

How Do I Install the Softphone Avaya one-X Communicator Software?

For instructions, see the Installing Unified Communication (UC) Softphone (Avaya Workplace). (This link requires you to be logged in to 4Help.vt.edu.)

With this software, you can dial, make, and receive calls from your computer or mobile device.

How Do I Enable or Turn on Call Forwarding?

To have all incoming calls go to a different number, see the Call Forwarding page.

How Do Existing Contact Center Agents and Supervisors Use the Contact Center Desktop Application?

See the Contact Center Desktop Agents Installation and User Guides.