Introduction
This article explains how to clear a cached email address (autocomplete addresses) in Outlook for Windows.
Instructions
- Select File.
- In the left menu pane, select Options.
- In the left menu pane, select Mail.
- Scroll down to the Send messages heading.
- Click Empty Auto-Complete List.
- To confirm deleting all autocomplete entries, click Yes.
- Click OK to close the Outlook Options window.
- Update the Outlook address book.
- Select File.
- Click Account Settings.
- From the drop-down list, select Download Address Book....
- Place a check next to Download changes since last Send/Receive.
- Click OK. A progress window will automatically open and close when the process is complete.
If a distribution list contains an Exchange user's previous email address, delete the incorrect email address and then add the correct email address.
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