Interested in becoming a ServiceNow partner? Learn about the onboarding experience and the steps to get started.

When you submit a request to Become a ServiceNow Partner, Training, and Consultation, the Service Management Training Team will schedule an onboarding consultation with you and members of your group. 

Topics covered during Onboarding

Self-service Portal View (End-User Experience)

Profile and Settings

• Learn how users can personalize their ServiceNow experience, manage notifications, and update their profile.

Knowledge Base

• Explore how users can search for articles and documentation to self-resolve issues or learn more about services.

Service Catalog

• Understand how users can browse and request services offered by IT and other departments.

Get Help

• Discover how users can submit incidents or requests when they need assistance beyond self-service options.
  
  

Service Desk View (Fulfiller Experience)

Dashboards

• Overview of visual tools to monitor service performance, ticket volume, and team metrics.

Incidents

• Learn how to manage incoming issues reported by users, including tracking, updating, and resolving them.

Task Management

• Guidance on locating and managing tasks assigned to your group, ensuring accountability and timely resolution.

Licensing Cost

• Information on the cost structure associated with ServiceNow licenses for fulfillers and support roles.
  Next steps after Onboarding

Next Steps

• Direction on how to proceed after onboarding, including integration and customization opportunities.

Training Resources

• Where to find documentation, tutorials, and request additional training to deepen your ServiceNow expertise.

Request Item Creation

• Instructions on how to ask for new request items to be added to the Service Catalog.

Partnering in Development

• Learn how to collaborate in creating Service Catalog items and Knowledge Base articles to enhance the platform’s value.

Note: MS365 CoPilot was used to organize and polish this article.