Virtual Machine Environments Service Level Agreement

Virtual Machine Environments (VME) Service Level Agreement (SLA)


Participation in Collaborative Computing Solution's VME represents a shared responsibility between the Customer (the Department requesting the service) and the Provider (CCS). This SLA outlines the rights and responsibilities of each party. 

Customer's Rights

Customer's Responsibilities

Provider's Rights

Provider’s Responsibilities

Service Payment

Service Interruptions

While the provider makes every effort to provide unrestricted customer access to guests, there are several factors that are beyond our control. This includes, but is not limited to:

Departments wishing to secure Service Level Agreements (SLA) for these components should contact NI&S separately from this SLA.

Notification of Change

If substantial changes are made to this SLA, the customer will be notified, and changes will be posted to the IT Service Catalog.  If you do not wish to accept the new terms, you may submit a 4Help ticket to discontinue your VME Service.  Otherwise, continued usage of the VME for a period of time 14 days after the notification of SLA changes will indicate automatic acceptance of the changes.