ServiceNow Training Opportunities


IT Experience and Engagement offers training sessions throughout the year for ServiceNow orientation. These sessions provide hands-on educational opportunities to learn how to navigate through the latest version of ServiceNow as well as provide in-depth training on how to use Incident Management and how to run reports in ServiceNow. These sessions will be advantageous to those currently using ServiceNow, desiring an introduction to ServiceNow, or just wanting to learn more about ServiceNow.


Contents:


Check this Knowledge Article, the #itannouncements Slack channel, Techsupport Google Group, and email for updates about educational opportunities in the spring and fall. For online training and access to previous videos of the workshops, please join our online ServiceNow Training course.

If you require training for yourself or your department before our next workshops, please submit a request for training by using the Service Catalog item ServiceNow: Become a Partner, Consultation, and Training. Select ServiceNow Training for the first question, "Topic of consultation."


ServiceNow 101

Description

The ServiceNow 101 training workshop will provide an opportunity for partners new to ServiceNow to have firsthand experience with the ServiceNow platform and for partners who have been using ServiceNow that would benefit from a review. 

Learning Objectives:

Provide an introduction to ServiceNow and offer hands on opportunities with navigating and using the ServiceNow Platform.

Upon completion of this workshop, participants will be able to:

ServiceNow 101 Workshop Details

ServiceNow 101

Check back in October 2022 for fall workshop dates!

 

 

Registration will open in October 2022

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ServiceNow 102

Description:

The ServiceNow 102 training workshop will provide an opportunity for partners that have been using ServiceNow to learn more about Incident Management. 

Learning Objectives:

Provide an introduction to ServiceNow and offer hands on opportunities with navigating and using the ServiceNow Platform.

Upon completion of this workshop, participants will be able to:

ServiceNow 102 Workshop Details

ServiceNow 102

Thursday, March 24,2022

10:00-11:30

 

Registration will open in October 2022

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Working with Request Items and Catalog Tasks

Description:

The Working with Request Items and Catalog Tasks training workshop will provide an opportunity for partners that have been using the IT Service Catalog to make their IT Service offering available. 

Learning Objectives:

Provide an opportunity to learn more about Service Catalog Request Items and Catalog Tasks.

Upon completion of this workshop, participants will be able to:

Working with Request Items and Catalog Tasks Workshop Details

Working with Request Items and Catalog Tasks

Check back October 2022 for fall workshop dates

 

Registration will open in October 2022

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ServiceNow Reporting Basics

Description:

ServiceNow Reporting Basics training workshop provides an opportunity for ServiceNow users to learn how to run a report and use the reporting function to get a better insight about their business operation and/or make data-driven decisions. 

Learning Objectives:

Upon completion of this workshop, participants will be able to:

ServiceNow Reporting Basics Workshop Details

ServiceNow Reporting Basics

Check back in October 2022 for fall workshop dates

Registration will open in October 2022

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ServiceNow Lab

Description:

The ServiceNow Lab provides additional practice time during which you may work on activities you were unable to complete, ask questions, or get one-on-one help from the workshop instructors.

ServiceNow Lab

ServiceNow Lab

Check back in October 2022 for fall workshop dates

 

Registration will open in October 2022

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