Factory Resetting Poly Edge E Series Phones

  1. Power the phone on. Depending on the Edge E model, the Handsfree and Headset buttons should illuminate. 


  2. When the lights turn off, press the 1, 5, and 3 keys at the same time. This will cause a menu to pop up asking to enter a password to reset the phone settings.

  3. Next, enter your MAC address as the password (ex: 0004f28619dc) to reset the phone.

  4. Enter the 2nd soft key that corresponds to the mode or encoding to change it to A → abc or a → abc.

  5. Then, for example, to select F, press the 3 key three times.