Clearing a Cached Email Address in Outlook for Windows


This article explains how to clear a cached email address (autocomplete addresses) in Outlook for Windows.


  1. Select File.

  2. In the left menu pane, select Options.

    In the bottom left of the screen

  3. In the left menu pane, select Mail.

  4. Scroll down to the Send messages heading.
  5. Click Empty Auto-Complete List.

  6. To confirm deleting all autocomplete entries, click Yes.

  7. Click OK to close the Outlook Options window.
  8. Update the Outlook address book.

    1. Select File.

    2. Click Account Settings.

    3. From the drop-down list, select Download Address Book....

    4. Place a check next to Download changes since last Send/Receive.

    5. Click OK. A progress window will automatically open and close when the process is complete.

If a distribution list contains an Exchange user's previous email address, delete the incorrect email address and then add the correct email address.