Understanding Virginia Tech Email Routing and Forwarding Options


Introduction

This article describes

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Explanation

Routing is not the same as forwarding.

Routing

Routing determines which email server (Gmail or Exchange Online) will be the location where you check your Virginia Tech email. Routing is configured in ADadmin. If you are not eligible for an Exchange Online account, Exchange Online will not be a routing option for you and your email will be routed to Gmail by default.

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Forwarding

Forwarding occurs when a message is delivered to an email server (Gmail or Exchange Online), but that email server then creates a copy of that email (with different headers) and sends it to a different email server. Forwarding occurs in your email client.

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Virginia Tech Email Configuration

Email coming to @vt.edu addresses routes to Google first. Your routing setting within ADAdmin will determine what happens with your email once it arrives at Google (i.e., does it continue to the Gmail email server or get routed to the Exchange Online email server).

The exception to this is when a Virginia Tech Exchange Online user sends email directly to another Virginia Tech Exchange Online user. In this case, email stays within Exchange Online unless a special forward is put into place to send it to Gmail.

Users routing their email to Exchange Online will see copies of external and Virginia Tech Gmail emails in their Virginia Tech Gmail inbox. This is due to a required setting being enabled within the Gmail email server called comprehensive email storage (CMS). CMS ensures messages sent by other Google Workspace core apps, such as calendar, drive, forms, etc., appear in users' mailboxes. The exception to this rule is International Traffic in Arms Regulations (ITAR) Exchange routing which disables CMS for compliance reasons.

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Options to Configure Exchange Online as Your Primary Email Service

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Options to Configure Gmail as Your Primary Email Server

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Additional Information

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