DUO FAQ - DUO App Alternatives


What if I Don't Want the Duo App on My Phone?

Hardware fobs and tokens provide this functionality without adding an app to your phone.
Also see How Many Devices/Factors Should I Enroll?

Understanding YubiKey and D-100 Hardware Tokens for Duo 2-Factor Authentication

The Duo D-100 Fob

Purchasing Information 

See the Duo D-100 Token section of this page from IT Procurement and Licensing Solutions (ITPALS).

For more information, call ITPALS at 540-231-9517.

Enrolling a Large Number of Tokens

If a department needs assistance assigning a large number of D-100 tokens, they should contact 4Help by clicking Get Help on the 4Help portal.

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YubiKeys

Features and Comparison

Current products are listed at YubiKeys | Two-Factor Authentication for Secure Login 

To enroll a YubiKey, see Enrolling a YubiKey as AES/OTP to Use in Any Browser. For groups or departments who want to enroll multiple tokens at once, please contact 4Help by clicking Get Help on the 4Help portal for assistance.

Purchasing Information

YubiKeys can be obtained from a variety of retail sources.

Why Do I Get the D-100 ‘Incorrect Passcode’ or ‘Token Out of Sync’ Error Message?

Tokens can become out of sync when the token is used to generate multiple codes but is not used to authenticate. Pressing the button repeatedly without using a code to log in may cause problems.

To fix this problem, follow the directions at Resync D-100.

How Do I Rename a YubiKey, D-100, or Software Token?

Yubikeys can be renamed by selecting "Other options" and "Manage Devices" during Duo login. The Duo system does not allow you to rename any D-100 or software token since each token is assigned a unique set of characters.

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Token Distribution Guidelines for Departments

KB0015773 - Enhanced Two-Factor Authentication (E2FA) DoIT Token Distribution Guidelines for Departments