Adding, Removing, Changing, and Managing Members of a ServiceNow Group


Introduction

The owner of a Group in ServiceNow can submit the Manage My Group service catalog request item to automatically add or remove members of their Group.

Contents

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Instructions

Add People to Your Group

  1. Go to the ServiceNow: Manage My Group service catalog item.
  2. Click Request this service.
  3. Under the first question, from the drop-down, click Add a person to the Group.
  4. Under the second question, from the drop-down, click the Group that you want to add the person to.
    (If you do not see a Group, you are not the owner of that Group; ask the owner of the Group to follow these instructions, instead.)
  5. Under the third question, from the drop-down, search for and / or scroll to the person(s) you want to add.
  6. Click Submit.
  7. Once the confirmation message appears, have the person(s) that you added log out of 4Help / ServiceNow, and log all the way out of Login, and then log back into 4Help / ServiceNow in order for the changes to take effect.
  8. To add more people, use your browser's refresh function to refresh the page, and then repeat these steps.

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Remove People from Your Group

  1. Go to the ServiceNow: Manage My Group service catalog item.
  2. Click Request this service.
  3. Under the first question, from the drop-down, click Remove a person from the Group.
  4. Under the second question, from the drop-down, click the Group that you want to remove the person from.
    (If you do not see a Group, you are not the owner of that Group; ask the owner of the Group to follow these instructions, instead.)
  5. Under the third question, from the drop-down, search for and / or scroll to the person(s) you want to remove.
  6. Click Submit.
  7. To remove more people, use your browser's refresh function to refresh the page, and then repeat these steps.

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View the Members of Your Group

To see the people in a Group, use the same steps **as if** you were removing someone from the Group, but you will **not** actually submit the removal request.

  1. Go to the ServiceNow: Manage My Group service catalog item.
  2. Click Request this service.
  3. Under the first question, from the drop-down, click Remove a person from the Group.
  4. Under the second question, from the drop-down, click the Group that you want to view.
    (If you do not see a Group, you are not the owner of that Group.)
  5. Under the third question, click the drop-down; members of the Group will appear in this third drop-down.

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Make Someone Else the Owner / Manager of Your Group

There can only be one owner / manager of a Group. If you assign someone else to be the owner / manager of your Group, you will no longer be able to add or remove people from the Group.

To set another person as the owner or manager of a group:

  1. Go to the ServiceNow: Manage My Group service catalog item.
  2. Click Request this service.
  3. Under the first question, from the drop-down, click Change the Manager of the Group.
  4. After carefully reading the pop-up warning, click OK.
  5. Under the second question, from the drop-down, click the Group.
    (If you do not see a Group, you are not the owner of that Group; ask the owner of the Group to follow these instructions, instead.)
  6. Under the third question, from the drop-down, search for and / or scroll to the person you want to be the owner / manager of the Group.
  7. Click Submit.

Create a New ServiceNow Group

To have a new ServiceNow Group created, submit an incident to 4Help by clicking Get Help on the 4Help Portal and ask that it be sent to the ServiceNow team. Include:

  • A suggestion of what you would like the Group to be called (The ServiceNow team may alter your suggestion as necessary),
  • the name and PID of the person that will be the owner of the Group (This person will be responsible for adding and removing people to this Group), and
  • the name(s) and PID(s) of any people you want to be added to Group initially (The Group owner can add additional people at any time by following the above instructions).

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Leave a ServiceNow Group

To quit or be removed from a ServiceNow Group, ask the owner of the Group to remove you from it. You can send them the instructions above: Remove People from Your Group.

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