Canvas is Virginia Tech's learning management system (LMS). Instructors use Canvas to manage teaching materials like assignments, quizzes, feedback, and student grades. 

• Official courses are automatically created in instructors' Canvas accounts.
• Enrolled students are automatically added.
• Instructors can reuse teaching materials by importing them to a new course site.
• Canvas provides 24-7 support by phone (833-639-7621) and chat (click Help on any Canvas screen).

The Canvas Instructor Guide and the Canvas Student Guide have full instructions on using Canvas. These instructions are specific to Virginia Tech. To see other Canvas topics, please see:

• Using Canvas at Virginia Tech (for Instructors)
• Using Canvas at Virginia Tech (for Students)

Contents

• Background
• Installing Respondus 4.0
• Uploading Quizzes to Canvas
• Getting Help

Background

Respondus 4.0 allows instructors to create and edit quizzes on their computers, then export them as QTI files which can be uploaded to Canvas.

• Respondus 4.0 only has a Windows version.
• Respondus 4.0 does not integrate with New Quizzes. You must import into Classic Quizzes and then migrate to New Quizzes.
• Mac users can run it on a Windows virtual machine. Contact your department's IT desktop support group for help. 
• For instructions on using Respondus 4.0, see: Respondus Resources, including the Respondus 4.0 Quick Start Guide (PDF). 

Installing Respondus 4.0

Do not download Respondus 4.0 from the Respondus website. Install a licensed Virginia Tech version instead.

1. Log into Virginia Tech's Network Software Server.
2. Expand Respondus Software. Click Respondus 4.0 for Windows. Accept the license agreement.  
3. Click Download.
4. Open the downloaded EXE file and go through the InstallShield Wizard to install. 
   
   • You need not install the Respondus Equation Editor. We suggest using EquatIO for digital math. 
5. On the Network Software Server click Product Key(s). 
6. During installation, Respondus will ask you to enter the information in the Product Key(s) popup. 

Uploading Quizzes to Canvas

To upload quizzes, connect Respondus 4.0 installed on your computer with your Canvas sites. 

1. Create or go to a Respondus Classic quiz. See: Respondus Resources, including the Respondus 4.0 Quick Start Guide (PDF). 
2. When you're done editing the quiz, click Preview + Publish. 
3. Preview the completed quiz and make any corrections.
4. Click Publish then Publish Wizard.

   

5. In the Publish Wizard:
   
   1. Choose to publish to one or many courses.
   2. Next to Canvas server click - add new server -.

      

6. In the Add New Server Settings popup, check No, I want to enter the server settings manually. Then click Next.

   

7. On the Canvas Server Settings page:
   
   1. Copy any URL from Virginia Tech Canvas.
   2. Paste the URL in number 2. 
   3. Click Extract. Respondus will produce the correct Server connection URL. 
   4. Enter a description.
   5. Enter any text in the User name and Password fields. They aren't used for login but can't be left blank.
   6. Click OK.

      

8. Back in the Publish Wizard window click Next. 
9. A popup will appear that says Log into Canvas using the browser window, then close the window and click OK to continue. Click OK.
   
   • Respondus might need to download a package that allows 2-factor. Allow the installation. 
10. A Virginia Tech Login Service window will appear. Log in with your VT Username (PID), VT Username (PID) passphrase, and second factor. 
11. Click Authorize to allow Respondus 4.0 to access Canvas.
12. Click OK again. 
13. You'll go back to the Publish Wizard where you can upload the quiz to Canvas. 
14. Next time you upload to Canvas, select the same server. 

Please note that if you'd like to use New Quizzes, you can migrate your uploaded quiz to New Quizzes at this point.

Getting Help

Both Canvas and Respondus support Respondus Lockdown Browser and Monitor.

• Click Help on any Canvas screen for a list of help options. 
• Go to Respondus Technical Support and click Submit a Ticket.

For instructions on resolving common issues with Canvas, see:

• Troubleshooting Canvas (for Instructors)
• Troubleshooting Canvas (For Students)
• Recommended Browser Privacy and Security Settings for Canvas

Instructure, the creators of Canvas, provide 24-7 Canvas support, including live chat and a support hotline.

To get Canvas help, click Help on any Canvas screen and choose from help options:

• Search the Canvas Guides: Search Canvas documentation. 
• Chat with Canvas Support: Open a chat window in Canvas (or call the phone number). 
• Contact Virginia Tech 4Help: Submit an incident on 4Help or call 540-231-4357.
• Browse Virginia Tech Resources: See other Canvas Knowledge Base articles.
• Report a Problem: Submit a Canvas support case by filling out a short form.
• Ask the Community: Go to Canvas user community resources. 
• Submit a Feature Idea: Search a list of current feature idea conversations. Add to an existing conversation or start your own!

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