Video Content Management - How to Use My Media and Media Gallery (for Students)


Video Content Management - How to Use My Media and Media Gallery (for Students)

The Kaltura Video App for Canvas User Guide has full instructions on using Kaltura's Canvas tools: My Media and Media Gallery. The instructions here are specific to Virginia Tech students.  
 

Contents

Click + to expand contents. Click heading to jump to section. 

Background on My Media and Media Gallery
Finding My Media and Media Gallery
Adding Videos
Finding Videos
Viewing Videos
Captioning Videos
Commenting on Videos
Editing Videos
Submitting Video Assignments
Sharing Videos
Publishing Videos
Troubleshooting
Getting Help

 

 


Background on My Media and Media Gallery

My Media and Media Gallery are two tools used to integrate videos into Canvas that were designed by the software company Kaltura.
 
With these tools in Canvas, you can:

What is My Media? 

My Media in Canvas is your private area where you can store, manage, view, and edit multimedia recordings. The My Media link in all Canvas course menus goes to the same private video storage area.
 
My Media houses:

What is Media Gallery? 

Media Gallery in Canvas is where instructors share videos for students. Instructors can also let students share videos in a Media Gallery

What is Kaltura? 

Kaltura is the cloud-based video management system behind My Media and Media Gallery. "Kaltura" appears in some places in My Media and Media Gallery and in the company's how-to guides. 

 
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Finding My Media and Media Gallery

All Virginia Tech students have Kaltura accounts to use via Canvas. Go to any Canvas course site and on the Global Navigation Menu or the Course Navigation Menu, click My Media or Media Gallery respectively to view, upload, and manage your videos. 
 
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Adding Videos to My Media

  1. Go to My Media on the Global Navigation Menu. 
  2. Click Add New and then click:
    • Media Upload to upload a video from your computer.
    • Express Capture to record yourself (requires Adobe Flash).
    • YouTube to link a video from YouTube to My Media (requires video URL).
    • Kaltura Capture to download Kaltura’s recording software and use that to make a video.
    • Video Quiz to make a quiz video (described in the Making Video Quizzes section below).

Express Capture, Media Upload, and Kaltura Capture are described in this section. 

Record and add webcam videos

  1. In Google Chrome, make sure you have Adobe Flash installed and enabled.
  2. In My Media, click Add New -> Express Capture.

    Express caption is the section option in the Add new menu

  3. Allow Adobe Flash.
  4. The webcam recorder will open. Click the red button to start recording. Click the white square to stop recording.

    Image of the recording screen. Picture is blurred out.

  5. Click Use This. The video will be uploaded. 
  6. Add video details. You must enter a video name and description. Scroll down and click Save

Upload a video from your computer

  1. In My Media, click Add New -> Media Upload.
  2. Click +Choose a file to upload or drag and drop a file into the box.
  3. Browse for the video on your computer and click Open.
  4. The video will begin uploading and you’ll see a status bar.
  5. When the video is finished uploading, on the Upload Media page, you:
    1. MUST enter a Description to be able to publish the video.
    2. CAN change the video Name and other details.
  6. Scroll down and click Save.
  7. Go back to My Media by clicking it on the Course Navigation Menu or by clicking Go To My Media next to the save button. 

Re-upload videos

  1. In My Media, navigate to the video you want to replace. 
    2. To the right of the video, click the pencil icon to edit it. 
    3. On the Edit page, click Replace Video
    4. Click Choose a file to upload and navigate to the video file on your computer. 
  2. Wait for the video to upload and be processed by Kaltura. 

Create a video with Kaltura Capture desktop software

Kaltura is the software company behind My Media and Media Gallery. The Kaltura Capture desktop software is only available to licensed Kaltura users. So, you can only download it while logged in to My Media.

  1. Log into Canvas. In any course, click My Media.
  2. In My Media click Add New -> Kaltura Capture (if you already have Kaltura Capture, it will launch on your computer).

    Kaltura Capture option circled in drop-down

    • If you haven't downloaded and installed the Kaltura Capture desktop software, it will prompt you to do so. Choose the Windows of Mac version.
    • The software will be download to your computer. Save the file, then double click it to start the Kaltura Capture Setup Wizard to install it. 
  3. See Kaltura's instructions on using Kaltura Capture to record and edit:

Videos recorded with Kaltura Capture are automatically uploaded to My Media. To find the version saved on your computer, go to: 

About Kaltura Personal Capture
Video by Kaltura

 

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Finding Videos 

Change content display

In My Media or Media Gallery, click one of the three icons to the left of Add New to change the display.

Filter content

In My Media or Media Gallery, you can filter by publish status, media type, and whether or not you own the video. 

Sort content

In My Media or Media Gallery, click Sort by... to change the order of the media shown.

Drop-down for sorting circled. Options for sorting circled

Search for content by name, tags, and captions

  1. Next to the magnifying glass under My Media or My Gallery, click Search My Media and type in search term(s).
  2. Kaltura will search the video names, any tags, and the captions for your search terms and automatically return search results. 
    • For migrated Echo360 videos, search for the course ID (SIS ID, e.g. BIOL_1111_201901_22222) and Echo ID.
    • For migrated WebEx videos, search by WebEx Meeting name or date. For Event Center and Training Center videos, you can also search for the Recording ID. 
    • For Zoom Meetings recordings, search for meeting name and date (it's a good idea to give each Zoom Meeting a unique name). 
    • See Working with Migrated Videos above. 
  3. If your search returned too many videos, you can filter and refine your search results. 
    • After entering in the search field, you can click on Search In... to define where you want it to look.

      Search options circled

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Viewing Videos

Play regular videos

Regular videos only have one video stream. 

  1. In My Media or Media Gallery, browse for the media entry and click the video thumbnail or title. You'll go to Kaltura's media player. 
  2. At the bottom of the player, from left to right, are buttons for play/pause, volume control, captions, playback speed, and full screen.

    Video functions circled

Play lecture capture videos

Lecture capture videos and recordings from Connected Classrooms have multiple video streams. They can include a video of the instructor, a video of the instructor's teaching content (like PowerPoint slides), and/or a video of the classroom. You can customize playback to highlight whatever video stream you want. 

Play videos

  1. In My Media or Media Gallery, browse to the media entry and click the video thumbnail or title. You'll go to Kaltura's media player. 
    • At the bottom of the player, from left to right, are buttons for play/pause, volume control, captions, playback speed, and full screen.
    • The default layout for multiple video streams is side-by-side. 
  2. Click the Play button in the center of the screen or in the bottom left of the media player.

    Video views listed

Change layout

  1. Hover over the media player. Click on the white box with a line through the middle and the change layout options will appear next to it. 
  2. Click the top option to switch layouts between (in order, left to right) Single ViewPicture in Picture, and Side by Side

    View functions circled

  3. If you don't see the video stream you expected when in Picture in Picture or Single View, for example, the content stream with teaching materials is minimized:
    1. Hover over the video and click the double arrows in the top right.
    2. The videos will switch places.

      Switch function circled

      Swapped version of previous image

  4. In the Picture in Picture layout you can drag and drop the small window and move it around. 

    Small picture moved

Switch content

If the lecture capture has three or more video streams, you can choose which two to display.

VIDEO: How to change video streams

Switch Content:

  1. Click the Content Selection icon. It will only appear if there are more than two video streams. 

    Muliview circled on right

  2. Video streams that aren't being shown will appear.
  3. Drag the video stream you want to play and drop it on top of one of the streams playing back. It will replace the stream you dropped it on. 

    Arrow from mini-clip to other side of video

Change playback rate

  1. In My Media or Media Gallery, browse for the media entry and click the video thumbnail or title.
  2. Click Play in the media player. 
  3. At the bottom right of the media player, click 1x and choose from .5x to 2.5x. The video will immediately switch to that playback rate. 

    Playback rates circled

Search video captions

If a video has captions, you can search them for key terms and find where in the video the terms appear. 

  1. From My Media or Media Gallery, click a video thumbnail or title to go to the video.
  2. Enter a search term in the Search in video search box (only displayed if the video has captions) under the media player. A result is displayed for each point in the video where the caption text appears.
  3. In the results, click a caption. The video will jump to the section where the caption text appears. 
  4. To clear the search text, click the x icon.

Download videos

Enable download

  1. In My Media, click a video, then click Actions -> Edit. Or, click the pencil next to the video title. You'll go to the Edit screen.
  2. Click the Downloads tab, then check Source and Save

    Downlaods tab circled in edit menu. Source box checked. Save button circled

Download

  1. From My Media or Media Gallery, click a video thumbnail or title to go to the video.
  2. Click the arrow next to Details, then Download. If you do not see Download, this is because the video owner hasn't enabled it. If you own the video, can enable download (see the previous section).

    Down arrow next to details circled. Download circled

  3. A table of download file options appears. Click Download next to the file you'd like. There with be a driver with an arrow pointing down to it.

    Download button circled under actions

 

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Captioning Videos

Starting Dec. 21, 2020, all Zoom cloud recordings, which are automatically copied to My Media, will have machine (automatic speech recognition) captions which can be edited or hidden

About captioning

Restrictions

Machine (automatic speech recognition) captions

Machine captions are generated using automatic speech recognition (ASR) software and are 70-90% accurate.

Machine captions are free for all Virginia Tech affiliates’ media. They take about 30 minutes to generate, but the exact processing time depends on video length and number of captioning requests. Captions can be edited for accuracy in My Media or Media Gallery

Professional (human) captions

Professional captions are human-generated and are 99% accurate.

Central funds are available for professional captioning of instructional materials for (1) students with a documented need, (2) for videos that will be used for multiple semesters, and (3) videos less than 45 minutes in length. Centrally-funded professional captioning requests must be approved by the Accessible Technologies group in Technology-enhanced Learning and Online Strategies. Approval takes one business day. After approval, professional captions are produced in five business days or fewer.

Professional captions can also be purchased by departments at the following rates. Turnaround times begin after TLOS and the department exchange purchasing information:

Order captions using the Professional Captions Request Form.

Order machine or professional captions

Starting Dec. 21, 2020, all Zoom cloud recordings, which are automatically copied to My Media, will have machine (automatic speech recognition) captions which can be edited or hidden

  1. In My Media or Media Gallery, browse for the media entry and click the video thumbnail or title.
  2. From the Actions drop-down, click +Caption & Enrich.

    Video actions

  3. Scroll down to Order Captions & Enrichment Services. Select Machine or Professional.

    Machine captions order form

  4. After you submit the request, a pop-up will say that your request has been received. 

    Confirmation message

  5. Check caption order status under Existing Requests

    Caption status

  6. You will receive an email when your captions are ready.
  7. If captioning failed, you can re-request captions.

Edit captions

Machine captions are generated with automatic speech recognition software and are 70-90% accurate. Video owners and co-publishers can edit captions in Kaltura's captioning editing tool.

  1. In My Media or Media Gallery, browse to the media entry and click the video thumbnail or title.
  2. From the Actions drop-down, click +Caption & Enrich. You'll see a list of captions for that video under Existing Requests
  3. Click the pencil icon next to the caption file you want to edit. The Closed Captions Editor will open. 

    Existing requests

  4. The Closed Captions Editor has:
    • The video on the right.
    • The caption edit box on the left.
    • Add speaker and search captions at the top.

      Closed captions editor

  5. To edit captions and timing, hover over the caption then click on one of the text boxes.
    1. Start time.
    2. End time.
    3. Edit caption.
    4. Add new caption.
    5. Delete caption.

      Closed caption editor

  6. Click Save to publish the edited captions and sync them with the video.

    Closed captions editor

  7. Refresh My Media, play the video, and check your work. 

Hide captions

if a video has captions but you don't want them to show, you can hide them. 

  1. Go to a video My Media or Media Gallery and click the Edit (pencil) icon. 
  2. Click the Captions tab. 
  3. Next to the captions file, click the Don't Show On Player (video player) icon. Changes are saved automatically.

Download captions

Captions exist in a separate SRT file and don't automatically download/upload with the associated video.

To download captions: 

  1. Go to a video My Media or Media Gallery and click the Edit (pencil) icon. 
  2. Click the Captions tab. 
  3. Next to the captions file, click the download icon. 
  4. To play the video and captions on your computer, put the captions file in the same folder as the video. 
  5. To upload the captions to a video hosting platform, follow the platform's instructions. YouTube's instructions are here: Add subtitles and captions.  

View transcripts

  1. From My Media or Media Gallery, click a video thumbnail or title to go to the video.
  2. Under your video, click Show transcript.

    Show transcript under video

  3. View the transcript or copy and paste it into another program. 

Search transcripts

If a video has captions, it also has a searchable transcript where you can search them for key terms and find where in the video the terms appear.

  1. From My Media or Media Gallery, click a video thumbnail or title to go to the video.
  2. Click the magnifying glass to enter a search term in the Search in video search box (only displayed if the video has captions) under the media player. A result is displayed for each point in the video where the caption text appears.

    Search icon circled next to details

  3. In the results, click some text. The video will jump to the section where the text appears. 
  4. To clear the search text, click the x icon.

 

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Commenting on Videos 

Comment on a video

  1. In My Media or Media Gallery, click a media thumbnail or title to go to the video.
  2. In the Comments tab under the media player, enter a comment in the Add a Comment field and click Add.
  3. Your comment is displayed in the Comments tab.

    Comments text box circled. Add button circled

Display comments

  1. In My Media or Media Gallery, click a media thumbnail or title to go to the video.
  2. If comments were entered, they are displayed in the Comments area under the media metadata.
    • When a limited number of comments are displayed, click Load more comments to display additional comments.

Reply to a comment

  1. In My Media or Media Gallery, click a media thumbnail or title to go to the video.
  2. In the Comments tab under the media player, hover over a comment and click Reply.
  3. In the Add a Comment field, enter a reply and click Add.
  4. Your reply is displayed under the comment.

    Reply button circled. Comment box circled. Second add button circled

Delete a comment

You can only delete a comment or reply if:

Deleting a comment also deletes replies to the comment.

To delete a comment:

  1. In My Media or Media Gallery, click a media thumbnail or title to go to the video.
  2. In the Comments tab under the media player, hover over a comment or reply and click Delete.
  3. Click Yes to confirm deletion.

    Delete button in comment section circled
 

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Editing Videos

Edit videos in My Media

My Media includes an online video-editing suite. For information and instructions, see:

Delete videos

  1. If the video is published, unpublish it.
  2. In My Media, click the trash can next to the video title.
  3. On the popup, click Delete to confirm. 

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Submitting Video Assignments

  1. Record your video and add it to My Media. See Adding Videos above. 
  2. Go to the video assignment in Canvas and click Submit Assignment

    Submit Assignment button circled

  3. In the Rich Content Editor, click the Embed Kaltura Media button.



  4. The Embed Kaltura Media window will open. Go to My Media.
  5. Search for the video: enter search terms, and use filter and sort functions. 

    Sort and filter functions circled

  6. Click Select next to the video you want to embed. Or, click the down arrow to choose the size of the embedded video. 
  7. The video will be added to the Rich Content Editor. Submit the assignment. 

 

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Sharing Videos

You can collaborate with others on your videos. If you add collaborators, you can decide if they can edit videos or just publish them. 

If you're going to let collaborators edit videos, back up the original version by making a copy. 

Copy a video

Before you add collaborators, make a copy of your video to keep it for yourself. Storage in Kaltura is unlimited, so don't worry about using up memory. 

  1. In My Media, click the media thumbnail or title to go to the video. 
  2. Click Actions -> Launch Editor
  3. At the top right of the screen, click Save a Copy
  4. Enter a title for the new media, if desired.
  5. Click Create.

    Save a copy button circled in top right of creation pop-up

Add collaborators

  1. In My Media, click the media thumbnail or title to go to the video (you can't edit videos once they're published in a Media Gallery). 
  2. Click Actions -> Edit.
  3. Click the Collaboration tab. 
  4. Click + Add Collaborator to add someone else to the video. 

    Collaboration tab circled. Add collaborator button circled

  5. Enter their name or PID. Kaltura will suggest matches from among the Virginia Tech community. Choose the correct collaborator. 
  6. Choose whether to let the collaborator edit the video (Co-Editor), just publish it (Co-Publisher), or just view it (Co-Viewer).
    • If you let a collaborator edit your video, make a copy for yourself first. 
  7. Click Add

    Add collaborator pop-up. Add button circled in bottom right

  8. Your collaborators will appear under Media Collaborators. You can remove or edit their permissions at any time.

Change owner

  1. In My Media, click a media thumbnail or title to go to the video (you can't edit videos once they're published in a Media Gallery). 
  2. Click Actions -> Edit.
  3. Click the Collaboration tab. 
  4. Click Change media owner to add someone else to the video. 
    • Changing the media owner will remove the video from My Media. Make a copy of the video for yourself before changing the owner. 
  5. Enter their name or PID. Kaltura will suggest matches from among the Virginia Tech community. Choose the correct collaborator. 
  6. Click Save

    Change Media Owner notice

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Publishing Videos

  1. In Media Gallery click the tab with the number of media you have (below, it says 0 Media) and then click + Add Media. You'll to go the Add Media page. 

    Media tab circled. Add media button circled

  2. You can:
    • Choose media from My Media to add to the Media Gallery by clicking the box next to the video thumbnail or name, then click Publish.
      • Your instructor must enable publishing for the course.

        Check box next to video is filled. Publish button is circled in the top right

    • You can only publish if you've entered a Description on the Edit Video page. If you don't have a description, you'll see the below error. Add a description and add the video again. 

      Error message reading "You cannot publish entry"

    • Click ADD NEW to add upload media, record using your webcam or screen share, or link a YouTube video using the same procedure in Adding Videos to My Media
  3. If you add new media, it will appear in both My Media and the Media Gallery where you added it. 

Publish on the Internet

  1. In My Media or Media Gallery, click a media thumbnail or title to go to the video.
  2. Scroll down and click the Share tab. The video's Embed code will appear and be highlighted. You can choose the player skin, size, and whether it will resize. 

    Share tab circled. Embed code circled

  3. Copy the Embed code and paste it into a web page.

 

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Troubleshooting

My Media and Media Gallery not available/not working

Kaltura, the platform behind My Media and Media Gallery in Canvas, is experiencing a surge in demand causing intermittent outages. They are rapidly increasing their processing capacity. However, My Media and Media Gallery will continue to have brief periods of unavailability.

Therefore, we suggest:

Missing Zoom Meeting recording

  1. Make sure you're the meeting host. Only the host gets the recording in My Media. 
  2. Make sure the meeting was recorded to the Zoom Cloud, and not locally on the host computer. 
  3. Wait at least 12 hours for the video to be transferred to My Media. 
  4. If the meeting recording still doesn't appear, Go to 4help.vt.edu, log in, and click Get Help.
    1. Explain that you're missing a Zoom recording.
    2. Provide the Meeting ID, meeting date/time, and host, if available.
    3. A Zoom administrator will look into the problem. 

Lecture Capture video missing slides/content

  1. Switch the playback content. See Switch content. Then go to step 3. 
  2. If the content is missing from the content switcher, go to the next step.
  3. Go to 4help.vt.edu, log in, and click Get Help.
    1. Explain that your Lecture Capture is missing the content, or that the wrong content stream is playing by default. 
    2. Provide the course number, Canvas site URL, and video date.
    3. A Kaltura administrator will look into the problem. 

Video in My Media/Media Gallery doesn't play correctly

  1. Make sure you're using an updated version of Google Chrome.
  2. Make sure you aren't running script blockers. See Script Blocker Problems
  3. Inform your instructor that the video won't play. 
  4. Your instructor will troubleshoot and/or contact 4Help.  

Video in Modules won't play

To view a Kaltura video, instructors and students must log into Kaltura through Canvas. Login occurs when you click either My Media or Media Gallery, but not when you go directly to a video in Modules. Be sure to go to My Media or Media Gallery before watching videos in Modules. 

Getting 3rd party cookie error

MacOS Catalina protects users from third party cookies, and will block you from watching videos in My Media and Media Gallery using Safari. To add the 3rd party cookies, go to https://corp.kaltura.com/, then go back to the video in Canvas.  

Kaltura Capture not working on Mac OS Catalina

You will have to change the system settings to be able to run Kaltura Capture on the Mac OS Catalina

First stage:

  1. Go to system preferences.
  2. Click Security & Privacy → General.
  3. Unlock the security padlock.
  4. Click App Store and identified developers.
  5. Lock the security padlock.

Second stage:

  1. Back in system preferences, click Security & Privacy → Privacy.
  2. Unlock the security padlock.
  3. Click Camera.
  4. Enable Kaltura Capture.
  5. Go back to Privacy, click Microphone.
  6. Enable Kaltura Capture.
  7. Go back to Privacy, click Screen Recording.
  8. Enable Kaltura Capture.
  9. Lock the security padlock.

Captions not displaying

Updates to web browsers security and privacy settings have led to users discovering issues with viewing captions on videos stored in My Media and Media Gallery. Chrome and Edge have more restrictive security settings, but Firefox or Safari can be used as a workaround to view captions.

  1. Playback the video in Chrome/Edge and click the CC icon on the player to check for captions.
    1. If there are no captions, under the video's title and description, click Actions, then Edit.
    2. Click on the Captions tab. Check for any captions files- if there are none, you may need to request captions for your video.
    3. Make sure the Show on Player icon is not turned off to allow it to be selected on the player.
    4. Click Back to Media Page to select the captions on the player.
    5. If captions still will not display, go to the next step.
  2. Check to see if Firefox or Safari has a second caption listed that functions.
    1. Under the video's title and description, click Actions, then Edit.
    2. Click on the Captions tab.
    3. If there is a second caption file available, you can click the Show on Player icon to allow it to be selected on the player.
    4. Click Back to Media Page to select the captions on the player.

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Getting Help  

If you need help with Kaltura: 

If you still have questions: 

 


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