Introduction
Welcomes You Back to Campus!
For questions or technical issues, please submit a self-service request at 4Help.vt.edu or call 4Help at 540-231-4357.
Agents are available 24/7 to assist you.
Tips for an easy return to campus this fall:
Instructions
How to reset or change VT Username (PID) passphrase
How to reset or change VT Hokies ID (PID@vt.edu) passphrase
- Hokies ID is used to sign in to Office, Outlook, Exchange Mail
- PID is used to sign in to Canvas, onecampus.vt.edu, HokieSpa, and most VT-related sites
- When resetting the PID passphrase users can choose to unify PID and Hokies passphrases
How to recover your account access if you forgot your password:
- Go to OneCampus
- Search/Select Manage Accounts
- Select Recovery Options
Connecting to the internet:
Wireless:
Join the “eduroam” wireless network with your VT username (PID@vt.edu) and your network password.
Your network password consists of 16 characters and three dashes: (uywo-ioon-dicl-qwaz).
Enter the entire passphrase, including dashes but careful to avoid a blank space at the end.
Wired (ethernet):
Each residence hall room has one active 1 Gigabit per second (Gbps) wired network portal.
Residents may purchase an unmanaged Ethernet switch to provide more wired network connections.
Finding your network password:
- Go to OneCampus
- Search/Select Manage Accounts
- Under Network Password click "Get your wifi password" to view your network password and/or generate a new one.
Two-factor authentication:
To use websites and services that use Virginia Tech’s Login service, you are required to authenticate with a second factor. Enrollment in Duo 2-factor authentication (2FA) is required to log into many Virginia Tech Web-based systems. You will need to install the DUO Mobile app. Platform authenticators such as thumbprint can be used, however SMS Text and Phone options are not available.
4Help can assist with installing the Duo Mobile. You will need to call 540-231-4357. 4Help cannot assist via email.
If all of your devices are temporarily lost, broken, fail, or are left at home and you have not printed one-time bypass codes call 4Help at 540-231-4357 for assistance. 4Help cannot assist via email.
If you do not have a smart device to enroll, consider purchasing a security token from Software Distribution or Hokie Centric.
It is recommended that students print off bypass codes just in case they are needed.
One-time use passcodes can be printed at any time for access to your account.
DUO Two-Factor Authentication Frequently Asked Questions
Print one-time use passcodes:
- Go to OneCampus
- Search/Select Manage Accounts
- Under 2-Factor Account click Print Passcodes
- Click Generate to print backup codes.
How to access VT email - Accessing Your Virginia Tech Exchange Online Account
Microsoft Office: Follow these instructions for installation:
- Go to Network Software
- Sign in with VT Username and passphrase
- Click Microsoft Office Software
- Click on Installation Instructions and follow the provided instructions
- Alternatively, users can sign in to Office with this URL my.office365.vt.edu with VT Hokies ID and passphrase and click Install Apps at the top right
Additional Software:
- Major-specific software will be billed the same as tuition before the first day of classes. You’ll receive an email once you’ve been billed along with instructions for accessing the software.
- For additional information on any software needs please visit Software Service Center
Microsoft 365 Information for Students
Learn more about Phishing and How to Avoid It