Getting 2-Factor Bypass Codes (when Your Phone Is Broken)
So you lost your phone or maybe the phone is broken. How do you get logged in through 2-factor authentication without your Duo phone?
You can use bypass codes!
- To get bypass codes after the fact, you MUST call 540-231-4357; we cannot issue codes by email or interactive request.
- But before you need them you can print them off yourself. They stay good until you use them.
To do so, click the following link: Duo passcodes, then follow the instructions.
For more information on 2-factor, see Authenticating using Duo 2-Factor Authentication.
For more detailed instructions on printing passcodes, see How Do I Get and Print Backup Codes from the Virginia Tech Web Site?