Getting 2-Factor Bypass Codes (when Your Phone Is Broken)


So you lost your phone or maybe the phone is broken. How do you get logged in through 2-factor authentication without your Duo phone?


You can use bypass codes!

  1. To get bypass codes after the fact, you MUST call 540-231-4357; we cannot issue codes by email or interactive request.
  2. But before you need them you can print them off yourself. They stay good until you use them.
    To do so, click the following link: Duo passcodes, then follow the instructions.

Related Links

For more information on 2-factor, see Authenticating using Duo 2-Factor Authentication.

For more detailed instructions on printing passcodes, see How Do I Get and Print Backup Codes from the Virginia Tech Web Site?