Introduction
When reviewing your Google Workspace storage via https://drive.google.com/settings/storage, CAT (for organizational unit admins), or MyCAT (individual account holders) you might notice an "Other" category. This likely represents third-party mobile app data backups (ex. Whatsapp). In Google's interface, this is only shown if there is storage used, while CAT and MyCAT reports it regardless of the amount. This storage goes go against your quota within Google Workspace.
If you have access to drive, you can delete this data. To delete Other data go directly to https://drive.google.com/drive/u/0/backups. If that doesn't work
- Go to drive.google.com
- Click on Storage within the left navigation menu
- Click the "Backups" link at the top right.
"Other" data may also be stored in other areas of your account. We are still exploring this and will provide additional instructions as they become available.